Blogs, Donor Relations, Fundraising, Nonprofit Marketing, Social Media for Nonprofits Posted March 5, 2015 by Allison Gauss

How to Handle a Disgruntled Donor

Donors may not be exactly the same as customers, but donor stewardship shares a lot of qualities with customer service. One of the more stressful and tumultuous situations in customer service is dealing with an unsatisfied or even angry customer. Many nonprofits experience a similar situation when confronted by a dissatisfied donor.   While donor satisfaction is vital for maintaining and growing your organization’s community, you cannot necessarily do everything that every donor expects. By learning how to listen and communicate with donors in a way that respects their concerns while sticking with your nonprofit’s mission and operations, you can address donor compla ... continue reading
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